Fact Sheets - Residential

 Don't Turn your Sink into a Rubbish Bin (899 KB)

 Caring for your household appliances and aquariums (128 KB)

 Sustaining Gardens in Dry Times Brochure (1 MB)

Fact Sheets - Business

  Water use worksheet (18KB)

 Water Management Plan check list (43 KB)
 Pathways to Sustainability – Water Management Plan Information Kit (1 MB)

 Water Management Plan template (85 KB)

 Water Management Plan information kit - ‘Pathways to Sustainability’  (1 MB)

 Bricklayers fact sheet (285 KB)

 Concrete cutters fact sheet (305 KB)

 Concretters fact sheet (332 KB)

 Hotels / Motels fact sheet (768 KB)

 Pubs fact sheet (405 KB)

 Landscapers fact sheet (559 KB)

 Painters fact sheet (138 KB)

Trade Waste

  Trade Waste Charges (583KB)

 Water and Sewer Standards

  MRWA Dual Water Supply System Supplement   (3666 KB) 
 Survey Manual   (4875 KB)  
 WSAA Sewage Pumping Station Code (including Pressure Mains) WSA 04-2001 SEWL Supplementary Manual   (7363 KB)  
 SEW Supplementary Manual to the WSAA Pressure Sewerage Code WSA 07-2007   (3495 KB) 

Works near our Assets

 Protection of our sewer assets

 Protection of our water supply assets

Approved Products

 Summary of changes to the South East Water Approved Products Lists   (7 KB) 
 Register of ISO accredited cement, concrete and quarry product suppliers   (55 KB) 
 Gravity Sewer Approved Products List   (1308 KB) 
 Pressure-Sewer Approved Products List   (19 KB) 
 Sewer Pumping Station Approved Products List   (33 KB) 
 Water Supply Approved Products List   (51 KB) 
 Water Supply Pumping and Pressure Reducing Stations Approved Products List   (8 KB) 
 
Approved Consultants & Contractors

 Accredited Contractors List 

 Accredited Consultant List 

 
Technical Specifications
 MRWA Specification No. 06-01 Maintanance Welding of Water Pipes   (490 KB) 
 MRWA Specification No. 04-02 Water Quality Compliance   (624 KB) 
 MRWA Specification No. 04-03 Backfill Specification   (109 KB) 
 Coating systems for concrete in contact with sewage   (107 KB) 

Audit Checklists

 Abridged - Water Construction complete   (52 KB) 
 Abridged - Water Design Audit Questions   (13 KB) 
 Abridged - Civil Works (Water Sewer) Construction Complete   (23 KB) 
 Abridged - Sewer Design Audit Questions   (17 KB) 

Standard Drawings

 Grease Interceptor (460 KB) 
 Petrol and Oil Interceptor (370 KB) 
 Mixing Tank (321 KB) 
 Acid Neutralizing Tank (366 KB) 
 Settling Tank (262 KB) 
 Solvent and Oil Interceptor (355 KB) 
 Straining Pit (200 KB) 
 Testing Sump (223 KB) 
 Silt Pit (174 KB) 
 Silt Trap (119 KB)

Property Development

 Developers Guide - Getting the Right Connection (321 KB)

 Do you need a Property Sewerage Plan (616 KB)

 Home and Hosed (363 KB)

 Use and Recycled (181 KB)

 Tapping and Tee Insertion Procedures (180 KB)

 Preventing contamination of the water supply (224 KB)

 Connecting to the Sewerage System (559 KB)

 Building or Renovating? (86 KB)

 Commercial Trade Waste Information (234 KB)

 What is an Overflow Relief Gully and why is it important? (525 KB)

 How to maintain your Fire Service (507 KB)

 Property Sewer Plans - A Valuable Plumbing Tool (635 KB)

 Water Service Assembly Arrangements (813 KB)

 Dry Tapping Notice (74 KB)

 New Flow Monitor Device (82 KB)

 Potable Class A Irrigation Guidelines (173 KB)

My account

 Sewage Disposal Charge for Residential Customers (348 KB)

 Need help paying your account (442 KB)
 Financial hardship policy   (43 KB)  

Community

 Hydration Station Booking Form

 Backlog Sewerage Program  - Protecting the Environment (138KB)

Education

 Information for Primary Schools (22 KB)

 Information for Secondary Schools (17 KB)
 In-school activity booking form (60 KB)

 Wet Net edition 1 (100 KB)
 Wet Net edition 2 (239 KB)

 Natural Water Cycle Fact Sheet (77KB)  

Corporate Documents

 Water Supply and Demand Strategy 2006 - 2055  (434 KB) 
 Water Quality Report 2007-08  (1.65MB) 

 South East Water's Customer Charter 2005  (396 KB) 
In brochure format - summarised version    
 South East Water's Customer Charter 2005  (85 KB) 
In plain text format - detailed version    
 Privacy Charter (November 2004) (402 KB) 
In brochure format    
 Privacy Charter (November 2004) (26 KB) 
In plain text format with revisions indicated from previous version    
 Water Industry Act 1994 - Statement of Oblications.pdf

 Water Plan 2009-10 to 2012-13 

 Water Plan (Final 2005/6 - 2007/8)   (4040 KB) 
 Drought Response Plan   (291 KB) 
  
Committees
 Risk, Finance and Audit Committee Charter   (40 KB) 
 Environment, Health and Safety Committee Charter   (35 KB) 
 Remuneration Committee Charter   (26 KB) 
 

Policies
 South East Water Environment Policy   (22 KB) 
 South East Water Financial Policy   (18 KB) 
 South East Water Human Resource Policy   (24 KB) 
 South East Water Hydraulic System Asset Management Policy   (81 KB) 
 South East Water Occupational Health and Safety Policy   (16 KB) 
 South East Water Risk Management Policy   (18 KB) 
 Salary Sacrifice for Directors   (18 KB) 
 South East Water Social Responsibility Policy   (18 KB) 
 South East Water Sustainability Policy   (18 KB)