This section contains fact sheets and forms for South East Water customers, including fact sheets and forms, annual reports, policy documents and application forms.

For further information please contact us directly.

 

  1. Stage 3a Restrictions Fact sheets and forms - all language versions
  2. Fact Sheets - Recycled Water, Residential and Business
  3. Showerhead Exchange
  4. Trade Waste
  5. Rebates
  6. My account
  7. Property development *
  8. Community and Education
  9. Corporate Documents

 

* Property Development section includes:

Brochures, Forms and Lists, Application Forms

Approved Products

Audit Checklists

Standard Drawings

Technical Specifications

Water and Sewer Standards

Works near our Assets

 


 

Stage 3a Restriction Fact sheet - All language versions

 Stage 3a fact sheet (256 KB) 

 Arabic fact sheet (171 KB)

 Chinese Simplified fact sheet (650 KB)

 Chinese Traditional fact sheet

 Croatian fact sheet (473 KB)

 Greek fact sheet (477 KB)

 Italian fact sheet (469 KB)

 Korean fact sheet (470KB)

 Macedonian fact sheet (474 KB)

 Persian fact sheet (470KB)

 Serbian fact sheet (479 KB)

 Spanish fact sheet (478 KB)

 Turkish fact sheet (472 KB)

 Vietnamese fact sheet (479 KB)

 

Restrictions - Fact Sheets and Forms

 Dripper system fact sheet (80 KB)     

 Solutions fact sheet - water saving tips during water restrictions (80 KB)

 Fact Sheet - Sportsground exemption for Councils and Schools (76 KB)

 Form - Application form for Sportgrounds (587 KB)

 Fact Sheet - Exempt Playing Surfaces (57 KB)

 Form - Exempt Playing Surface Application (103 KB) 

 Form - Exemption for Garden of Significance (67 KB) 

 Form - General Exemption Form (87 KB)                 

 Swimming Pool and Spa Exemption Form (132 KB)

  Water Use Infringement Report  (81KB)


 

Fact Sheets - Recycled Water

 Home and Hosed (363 KB) 

 Use and Recycle (181 KB) 

  

Fact Sheets - Residential

 Don't Turn your Sink into a Rubbish Bin (899 KB)

 Caring for your household appliances and aquariums (128 KB)

 Sustaining Gardens in Dry Times Brochure (1 MB)

 Tree Roots - A growing problem (1.64Mb)

 

Fact Sheets - Business

 Bricklayers fact sheet (285 KB)

 Concrete cutters fact sheet (305 KB)

 Concreters fact sheet (332 KB)

 Hotels / Motels fact sheet (768 KB)

 Pubs fact sheet (405 KB)

 Landscapers fact sheet (559 KB)

 Painters fact sheet (138 KB)

 


 

Showerhead Exchange

 How to change your showerhead (268 KB)

 Water Efficient Showerheads Questions & Answers (90 KB)

 Greek showerhead flyer (706Kb)

 Italian showerhead flyer (706Kb)

 Polish showerhead flyer (706KB)

 Russian showerhead flyer (706Kb)


 

Trade Waste

 Trade Waste Charges (58KB)

 


 

Rebates

 Rebate Claim Form (115KB)

  Water Smart Gardens and Home Rebates Brochure (1Mb)

  Frequently Asked Questions (39 KB)


 

My account

 Sewage Disposal Charge for Residential Customers (348 KB)

 Need help paying your account (442 KB)
 Financial hardship policy (43 KB)  


 

Property Development

 

Brochures

 

On Tap Newsletter

  On Tap Newsletter July 2009 (669Kb)

 

Brochures

 Developers Guide - Getting the Right Connection (321Kb)

 Do you need a Property Sewerage Plan (616 KB)

 Home and Hosed (363 KB)

 Use and Recycled (181 KB)

Tapping and Tee Insertion Procedures (180 KB)

 Preventing contamination of the water supply (224 KB)

 Building or Renovating? (86 KB)

 Commercial Trade Waste Information (234 KB)

 What is an Overflow Relief Gully and why is it important? (525 KB)

 How to Maintain Your Fire Service (507 KB)
 Tree Roots - A growing problem (1.61Mb)

 Water Service Assembly Arrangements (813 KB) 

 Conditions of Connection for the installation of potable and Class A recycled water supply connections (irrigation systems) at Council Reserves and Street Medians (177Kb)

 

Application Forms and Lists

 Single Residential Only - application form (108 Kb)

 Urgent Repairs Notice - application form (61 Kb)

 Property Sewerage Plan - application form (84 Kb)

 Asset Location - application form (84 Kb)

 Asset Size, Depth and Offset - application form (84 Kb)

 Industrial, Commercial, Units & Private Water application (111 KB)

 

 

Application Forms

 

Standard Forms

 

 Land Development Standard Forms  (84KB) 

Download the forms you require by clicking on the appropriate letter below:

 

  Form A - Works Application Form 2009 

Used when applying for conditions that require the construction of works for the provision of water supply and sewerage services.    

 

  Form B - Intention to Proceed 

Used when accepting a conditions detailed in a Notice of Agreement.    
 

  Form C - Design Verification Form

To be submitted with the Design Drawings at the end of design.    

 

  Form D - Pre-Construction Verification Form

To be submitted at least (5) working days before the commencement of construction.

 

  Form E - Construction Verification Form

To be submitted at the end of construction.    
 
  Form F - End of Defects Verification Form

To be submitted after the defects liability period has expired and the construction of common roads and all other services within the subdivision have been completed.    
 
  Form G - Verification Form Attachment Sheet

To be submitted with the verification forms if any of the items can not be verified.    
 
  Form H - Documents Comments Form

Used for any suggestions or comments regarding the documentation.    
 
  Form I - Non Works Application Form 2009 

Used when applying for conditions that doesn't require the construction of works for the provision of water supply and sewerage services.    
 
  Form J - Acceptance of Subdivision Digital Information

Used when submitting the subdivision plan information on disk to South East Water with the application.    

 

  Form K- Acceptance of Digital Information

Used when submitting As-Constructed information to South East Water on disk.    
 
  Form L - Field Note Acceptance
Used when submitting As-Constructed information to South East Water in hard copy format.    
 
  Form M - Pump Station Design Verification Form

To be submitted with the Design Drawings for Sewerage Pump Stations at the end of deign.    
 
  Form N - Pump Station Preconstruction Verification Form

To be submitted at least (5) working days before the commencement of construction of the Sewerage Pump Station.    
 
  Form O - Pump Station Construction Verification Form

To be submitted at the end of construction of the Sewerage Pump Station    
 

  Form P - Pump Station End of Defects Verification Form

To be submitted after the defects liability period has expired and the construction of common roads and all other services within the subdivision have been completed.    
 

  Form Q - Work on Live Sewers

To be used for all works associated with live sewers including lifting maintenance hole covers, entering maintenance holes, altering maintenance holes connecting to maintenance holes, connecting property branches or insertion / removal of plugs etc.    
 
  Form R - Sewerage Easement and

  Form R - Water Easement

Form R is to be updated & submitted to South East Water to verify the completion of verification forms C,D,E,F,K, & L. which are to be retained by the consulting engineer.    
 

  Form S - Request for Water Main Shutdown

To be submitted to South East Water at least (5) working days prior to the requested day of shutdown.    
 
  Form T - Testing Notification

To be submitted to South East Water at least (2) working days prior to any tests being carried out.    

 

  Form U - Construction Audit Schedule

This Audit Schedule is issued solely for the purpose of assisting you in determining the number of audits required for a construction project.

 

 

Approved Products

 Summary of changes to the South East Water Approved Products Lists   (7 KB) 
 Contractors for Minor Sewer Alterations and Connection into Live Sewer Assets (191Kb)
 Gravity Sewer Approved Products List   (1308 KB) 
 Pressure-Sewer Approved Products List   (19 KB) 
 Sewer Pumping Station Approved Products List   (33 KB) 
 Water Supply Approved Products List   (51 KB) 
 Water Supply Pumping and Pressure Reducing Stations Approved Products List   (8 KB) 

 

Audit Checklists

 Abridged - Water Construction complete   (52 KB) 
 Abridged - Water Design Audit Questions   (13 KB) 
 Abridged - Civil Works (Water Sewer) Construction Complete   (23 KB) 
 Abridged - Sewer Design Audit Questions   (17 KB) 
 

Technical Specifications
 MRWA Specification No. 06-01 Maintanance Welding of Water Pipes   (490 KB) 
 MRWA Specification No. 04-02 Water Quality Compliance   (624 KB) 
 MRWA Specification No. 04-03 Backfill Specification   (109 KB) 
 Coating systems for concrete in contact with sewage   (107 KB) 

 

Water and Sewer Standards

 MRWA Dual Water Supply System Supplement   (3666 KB) 
 Survey Manual   (4875 KB)  
 WSAA Sewage Pumping Station Code (including Pressure Mains) WSA 04-2001 SEWL Supplementary Manual   (7363 KB)  
 SEW Supplementary Manual to the WSAA Pressure Sewerage Code WSA 07-2007   (3495 KB) 

 

Works near our Assets

 Protection of our sewer assets

 Protection of our water supply assets 


 

Community

 Backlog Sewerage Program  - Protecting the Environment (138KB)

 

Education

 Natural Water Cycle Fact Sheet (77KB)  


 

Corporate Documents

 Water Supply and Demand Strategy 2006 - 2055  (434 KB) 
 Water Quality Report 2007-08  (1.65MB) 

 South East Water's Customer Charter (396 KB)  

       In brochure format - summarised version    
 South East Water's Customer Charter 2009  (239 KB)  

       In plain text format - detailed version    
 Privacy Charter (November 2004) (402 KB)  

      In brochure format    
 Privacy Charter (November 2004) (26 KB)  

      In plain text format with revisions indicated from previous version    
 Water Plan 2009-10 to 2012-13 

 Water Plan (Final 2005/6 - 2007/8)   (4040 KB) 

 Statement of Obligations and Entitlements - June 2009 (519Kb)

 Statement of Obligations - October 2008 ( 146Kb)

 Drought Response Plan   (291 KB) 
  
Committees
 Risk, Finance and Audit Committee Charter   (40 KB) 
 Environment, Health and Safety Committee Charter   (35 KB) 
 Remuneration Committee Charter   (26 KB) 
 

Policies
 South East Water Financial Policy   (18 KB) 
 South East Water Human Resource Policy   (24 KB) 
 South East Water Hydraulic System Asset Management Policy   (81 KB) 
 South East Water Management System Policy (21Kb)
 South East Water Risk Management Policy   (18 KB) 
 Salary Sacrifice for Directors   (18 KB) 
 South East Water Social Responsibility Policy   (18 KB) 
 South East Water Sustainability Policy   (18 KB) 

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