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Sustainability at South East Water is a commitment to take a long term view in providing water services to our community. We aim to ensure that we can protect the interests of future generations as well as provide optimal value for our current community.
To ensure we are sustainable in our business, we have a set of principles that we use to help make our decisions. These principles not only leverage the environmental, social and economic opportunities available but also consider the potential risks.
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Deliver long term customer value
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- Deliver value to our customers by understanding their needs and expectations and providing water solutions to meet these expectations
- Responsibly advocate the water service needs of our customers and the community to our shareholder
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Grow our culture of creativity, care, diversity and innovation
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- Protect the health and safety of all and support the wellbeing of our employees
- Engender organisational agility and responsiveness through valuing and supporting our people and their creativity
- Ensure our people have the skills and capability they require to meet our challenges and opportunities now and into the future
- Create a learning culture through celebrating and increasing the diversity of our people and encouraging innovative approaches
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Embrace shared community responsibility
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- Develop mutually beneficial partnerships with the community through effective engagement
- Foster greater understanding and shared ownership of the challenges of sustainability and enhancing our water resources
- Build more positive relationships with water through open and inclusive decision making
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Act to avoid environmental damage
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- Prevent harm to the environment through elimination of adverse impact due to our activities
- Do not allow ignorance to be an excuse for causing or perpetuating environmental damage
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Expand environmental integrity
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- Ensure the maintenance of the health, diversity and productivity of the water resources we manage
- Enhance the resilience of the natural and human environment
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Secure our economic viability
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- Find efficiencies that reduce internal and external costs
- Maintain our value proposition to our customers and the community while delivering shareholder returns
- Leverage innovation and partnerships to enhance business value
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Ensure intergenerational equity
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- Maintain our community’s capacity to provide water and sewerage services to meet present and future needs
- Enhance the capacity of the resources we manage to support Victoria’s water future
- Ensure access to services and support for the financially and socially disadvantaged
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Incorporate short and long term perspectives
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- Integrate short and long term economic, social and environmental considerations into decision making
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