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Sometimes tap water doesn't run clear. Here's a list of common water quality problems and some possible causes and solutions. |
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Discoloured water - typically referred to as brown water
Cause - A build-up of natural sediment and/or organic matter in the water mains, originating from the catchments. Another common cause is rusting in galvanised wrought iron pipes within the customer’s property.
Solution - where the source of the discoloured water is identified as being caused by our system, we will work to restore water quality. Or if the problem is due to the pipes, they will have to get replaced.
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Blue or blue/green water - may taste metallic
Cause - It is usually the result of corroding copper pipes within the customer's property. The problem is almost always found in cold-water taps.
Solution - If required, we will come out and test the copper concentration in the water. This will determine if the corrosion is coming from the property's pipes or the pipes supplying the property. In all cases, we will provide you with a written report on findings and information on how to manage the problem.
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High chlorine levels
Cause - Chlorine has been used effectively around the world for over one hundred years and the amount of chlorine added is nominal. Increases in the taste and smell of chlorine depend on several factors such as seasonal demands and the location of a customer's property in relation to the disinfection plant.
Solution - Chlorine evaporates very quickly. For drinking, place the water in a container and let it stand for up to two hours (or put it in the fridge to be used as needed).
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Inspections - proof of potable water use
Food processing companies, such as meat processors and butchers, are subject to inspections to confirm that water used by the company is potable (drinkable).
It is up to the company to demonstrate their use of potable water and this can be done by:
a) showing the inspector their South East Water account and;
b) showing the inspector South East Water’s Water Quality Report. This will prove the water quality specification and that the water complies with the Safe Drinking Water Act.
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